Tell us what’s not working.
Already a client?
Open a ticket at portal.peakgs.com, or call the office that supports you:
Support hours are 6am to 6pm Pacific, Monday to Friday. Outside those hours, the same numbers reach our on-call technician, who will have your documentation in front of them. After-hours support is billed at our after-hours rate.
New here?
Use the form. We'll ask what's working, what isn't, and where you feel exposed, then tell you honestly whether we're a fit.
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The things people ask us first.
Yes, and most companies who call us are mid-term with someone else. We'll look at what you have, tell you what we'd do differently, and show you when your notice window opens. Nothing to break, no pressure to break it.
The first conversation and the assessment that follows are free, and you keep the findings whether or not you hire us. To be clear about what it is: an assessment, not a full audit. We look at the shape of your environment and the gaps that stand out — we're not producing an audit report. We're also not going to pretend it's charity. It's how we decide whether we want the work too.
Nothing prepared. Roughly how many people you have, what breaks most often, and whether anyone's recently asked you for a security questionnaire. If you have a network diagram we'll look at it, but we don't need one to have a useful conversation.
Your pod is three engineers who support you and a small number of other firms, so tickets don't sit in a general queue. Support hours are 6am to 6pm Pacific, Monday to Friday, and the same people pick up every time. Outside those hours, see "What happens after hours?" below.
Security monitoring never stops: endpoint, identity and network threats are watched 24/7 by our security operations center, and that's included in your monthly rate. For everything else, support hours are 6am to 6pm Pacific, Monday to Friday. Outside those hours, an on-call technician can pick up, billed at our after-hours rate. They work from the documentation your pod keeps current, and anything that needs your pod goes to them first thing in the morning, already started.
You give notice and go. We're month-to-month, so there's no long term to run out. Leaving has one cost: a one-time offboarding fee, equal to one month's service, which covers removing our monitoring and security software and handing back access to your systems cleanly. Since 2014, we've lost two clients.