The same three engineers, every time you call.
Flat-rate managed IT for organizations that would rather not think about it. Monitoring, patching, helpdesk, and the boring maintenance that stops emergencies happening.
✲ The Problem.
Most firms don't replace their IT provider because of one disaster. They replace them because of a slow accumulation: a ticket that took three days, a backup nobody had tested, an invoice with a line item nobody could explain, and an engineer on the phone who had to be told, again, how the office is laid out.
By the time someone starts looking, the list usually sounds like this. Nobody owns the problem end to end. The people who know your environment keep changing. Security tools were bought and never configured. And the documentation an auditor or an insurer asks for has to be assembled from scratch, every time.
None of that is an emergency. That's the issue. It's the state you live in until something finally breaks, and then the cost arrives all at once.
✲ Helpdesk.
- Remote troubleshooting
- User support
- After-hours on-call
- Onsite when it needs hands
- Vendor coordination
You get a pod: three engineers who support you and a small number of other firms. They're the same three people every time you call.
Same people, every call
No queue, no round robin
After hours, not cold
✲ Network.
- Monitoring
- Patching
- Firmware
- Switches & circuits
- Firewall & Wi-Fi (add-on)
Firewall and Wi-Fi management available as add-ons.
Proactive means the boring half is scheduled and the noisy half is caught early. Patches go on in a maintenance window instead of after an incident. Firmware is current instead of four versions behind. Capacity, error rates and Wi-Fi coverage get looked at before somebody in a conference room says the internet is slow.
Reactive means everything else, and we do that too. The goal is that there is less of it every quarter.
Reactive.
- How most firms buy IT
Pay per incident or per hour
Hours to days
None, reactive only
Basic or none
Unpredictable
You handle it
Proactive.
- Managed
One flat monthly rate
Same day, usually within a couple of hours
24/7, alerts triaged by our SOC and escalated to your pod
Hardening included, not an upgrade
The same number every month
We handle it
✲ Microsoft 365.
Microsoft 365 is where your firm actually works: mail, documents, chat, and the login that unlocks all three. We run the whole tenancy.
Licensing & accounts
Identity & access
Backup that's yours
✲ Who it's for.
We work almost entirely with law firms and professional services organizations. It isn't a segment we drifted into. It's the whole business.
We already know your stack
Typical fit
Have internal IT?
Twelve years and over 150 projects for businesses that never had to think about IT.
Case Study
Estate planning law firm, Orange County.
Blog Post
What a practice management migration actually costs.
✲ How it works.
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Assessment.We look at what's actually running: accounts, backups, devices, licenses, and the gaps. You get a plain written summary, whether or not you hire us.01.
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Onboarding & Documentation.We document the whole environment before we change anything. That documentation is what your pod and the on-call technician work from.02.
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Your pod
takes over.Three named engineers, one flat monthly rate. The fixes the assessment found get scheduled and worked through in order.03. -
Steady state, reviewed.Monitoring, patching and support every day, plus a quarterly review of what changed, what's next and what it will cost.04.
The things people ask us first.
Included in the monthly rate: 24/7 monitoring of your servers and workstations, patching, and remote helpdesk from 6am to 6pm Pacific, Monday to Friday. When a fix needs hands, we come onsite, with the first 45 minutes of travel free. Setting up new or replacement computers is included too, up to four a month.
Security is part of the package, not an upgrade: endpoint detection and response, identity threat detection, 24/7 managed detection and response, SIEM, DNS filtering, email security, MFA management, security awareness training and internal vulnerability scanning. So are Microsoft 365 or Google Workspace backup, quarterly business reviews and vCIO advice.
Billed separately: hardware, software and license costs; one-time onboarding and offboarding fees; support outside business hours; recovery work after a security incident; cabling and equipment moves; and add-ons such as firewalls, Wi-Fi, phones, on-premise server backup and penetration testing. We quote every one of these before we do the work.
Yes, and it's a common arrangement. They keep the applications, the users and the institutional knowledge. We take the infrastructure, the monitoring, the patching and the security. The split gets written down at onboarding so nobody is waiting on the other to act.
Security monitoring never stops: endpoint, identity and network threats are watched 24/7 by our security operations center, and that's included in your monthly rate. For everything else, support hours are 6am to 6pm Pacific, Monday to Friday. Outside those hours, an on-call technician can pick up, billed at our after-hours rate. They work from the documentation your pod keeps current, and anything that needs your pod goes to them first thing in the morning, already started.
Yes, and most companies who call us are mid-term with someone else. We'll look at what you have, tell you what we'd do differently, and show you when your notice window opens. Nothing to break, no pressure to break it.
You give notice and go. We're month-to-month, so there's no long term to run out. Leaving has one cost: a one-time offboarding fee, equal to one month's service, which covers removing our monitoring and security software and handing back access to your systems cleanly. Since 2014, we've lost two clients.
✲ We can help you meet your business and technology goals.
A short call, an honest look at your environment, and a straight answer on whether we're the right fit. No obligation, no month-long discovery.