Peak Global Solutions — Privacy Policy

Effective Date: July 1, 2026
Last Updated: October 27, 2026

Peak Global Solutions ("Peak GS," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit peakgs.com and its subdomains (the "Site"), engage our managed IT, cybersecurity, or compliance services, or otherwise communicate with us, including by text message.

This policy explains how we handle information. Please read it. Where the law requires your consent for a specific activity — such as receiving text messages or the use of non-essential cookies — we ask for that consent separately and clearly.

1. Two Roles: Your Information and Our Clients' Systems

This Privacy Policy describes how Peak GS handles personal information for which we are responsible: information you give us through our Site, in inquiries, and in the course of managing our relationship with you.

It does not govern the data we process inside client systems. When we manage a client's IT environment, we act as a service provider on that client's instructions. Our handling of that data is governed by the client's service agreement and any applicable data processing terms, not by this policy, and we do not use client system data for our own purposes.

If you are an employee or contact of one of our clients and have a question about data held in your employer's systems, your employer is the right place to start. We will support them in responding to you.

2. Information We Collect

Information you provide directly:

• Name, company name, job title
• Email address, mailing address, phone number (including mobile number)
• Information submitted through contact forms, quote requests, or client onboarding
• Communications you send us, including support tickets and correspondence

Information collected automatically:

• IP address, browser type, device information
• Pages visited, time spent on the Site, referring URLs
• Cookies and similar tracking technologies (see Section 10)

Information from your use of our services:

• Technical and diagnostic data related to the IT systems, networks, and cloud environments we manage on your behalf, handled as described in Section 1
• Support ticket history and service records

Categories under California law. For the purposes of the California Consumer Privacy Act as amended, the personal information above falls into these statutory categories: identifiers; commercial information; internet or other electronic network activity information; professional or employment-related information; and inferences drawn from the above where we use them to understand what our clients need.

Sources. We collect this information directly from you, automatically from your use of the Site, and from the systems we manage on our clients' behalf. We do not purchase personal information or acquire it from data brokers or third-party lists.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our managed IT, cybersecurity, and compliance services
• Respond to inquiries, quote requests, and support tickets
• Send appointment reminders, service notifications, and ticket status updates
• Send text messages and emails regarding our services, including occasional marketing communications, where you have consented
• Improve our Site and services
• Comply with legal obligations and enforce our agreements
• Protect against fraud, unauthorized access, and security incidents

We do not use personal information for purposes materially different from those described here without telling you first.

4. Text Messaging / SMS Program

If you provide your mobile phone number to Peak GS, whether through our website, a service form, or verbally during onboarding, you may receive text messages from us related to:

• IT support ticket updates and service notifications
• Appointment and maintenance scheduling reminders
• Information about our managed IT, cybersecurity, compliance, and cloud services

4.1 Campaign Registration

Text messages sent by Peak GS to U.S. mobile numbers are sent through a 10-digit long code (10DLC) number registered with The Campaign Registry (TCR), as required by major U.S. wireless carriers for application-to-person (A2P) messaging. Registration does not guarantee delivery; carriers may filter, delay, or block messages consistent with their own network management and anti-spam practices, for reasons outside our control.

4.2 Consent

You opt in to this program by checking the applicable consent checkbox on our website forms, or by providing verbal consent to a Peak GS representative, who will record your consent and mobile number on your behalf. Consent to receive text messages is not required as a condition of purchasing any service.

Consent applies only to Peak GS and only to the specific category of messages you agreed to receive (for example, service notifications versus promotional offers). We do not treat consent given for one purpose as authorization to send unrelated categories of messages, and we do not purchase, rent, or otherwise acquire phone numbers or consent from third-party lists.

We retain a record of your consent, including when and how it was obtained, for as long as reasonably necessary to demonstrate compliance with carrier and regulatory requirements.

4.3 Message Frequency

Message frequency varies depending on your account activity, open support tickets, and communication preferences.

4.4 Message and Data Rates

Message and data rates may apply based on your mobile carrier plan. Peak GS is not responsible for any charges from your carrier.

4.5 Opt-Out

You may cancel text messages at any time by replying STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any message you receive. After you opt out, we will send a one-time confirmation message, and you will not receive further text messages from us in that category unless you opt in again. You may also opt out by contacting us using the information in Section 14 below. If you have opted in to more than one category of messages (for example, service alerts and promotional offers), you may need to opt out of each separately, and we will identify the applicable category in our confirmation message.

4.6 Help

For assistance, reply HELP to any message, or contact us directly at (949) 438-4250.

4.7 No Sharing for Marketing Purposes

We do not sell, rent, trade, or share your mobile phone number or SMS opt-in status with third parties or affiliates for their own marketing or promotional purposes. This does not include service providers who send text messages on our behalf (such as our messaging platform), who are contractually prohibited from using your mobile information for any purpose other than providing services to Peak GS.

4.8 Content We Will Not Send

Peak GS will not use its text messaging program to send content that is illegal, deceptive, or high-risk under carrier and industry standards, including content related to high-risk financial services, debt collection or forgiveness programs, controlled substances, gambling, or messages designed to evade spam-filtering or opt-out mechanisms.

4.9 Reliability and Carrier Liability

Text messaging is delivered through third-party carrier networks that Peak GS does not control. We cannot guarantee that any message will be delivered, or delivered on a particular timeline, and carriers are not liable for delayed or undelivered messages. Supported carriers include AT&T, T-Mobile, Verizon, and most major U.S. wireless carriers.

For full terms governing our text messaging program, see our SMS Terms & Conditions page.

5. How We Share Your Information

We do not sell your personal information.

We may share your information with:

• Service providers who perform services on our behalf, such as hosting, messaging platforms, payment processing, and IT tooling vendors, under contractual obligations to protect your information and use it only for the purposes we specify
• Legal and regulatory authorities, where required by law, subpoena, or legal process, or to protect the rights, property, or safety of Peak GS, our clients, or others
• Business transfers, in connection with a merger, acquisition, or sale of assets, subject to standard confidentiality protections

We do not share mobile phone numbers or SMS consent information with third parties for their marketing purposes, as described in Section 4.

6. Sharing for Advertising

We do not share personal information for cross-context behavioral advertising, as that term is defined under California law. We do not use advertising or retargeting technologies on our Site.

7. Data Retention

We keep personal information only as long as we need it for the purpose it was collected, and then for any period required by law or by our professional and insurance obligations. In practice:

• Inquiries that do not become client relationships — kept while we are in contact and for a reasonable period afterwards, then deleted or anonymized.
• Client records, contracts, and billing information — kept for the life of the relationship and for seven years afterwards, as required by tax, contractual, and professional obligations.
• Support tickets and service records — kept for the life of the relationship and afterwards where needed for warranty, dispute, or audit purposes.
• SMS consent records — kept as long as reasonably necessary to demonstrate compliance with carrier and regulatory requirements, as described in Section 4.2.
• Website analytics data — kept for the retention period configured in the analytics tools we use.

When information is no longer needed for any of these purposes, we delete it or render it anonymous.

8. Data Security

We maintain administrative, technical, and physical safeguards designed to protect the confidentiality, integrity, and availability of the information we collect and the client systems we manage, consistent with industry-standard practices for managed service providers serving regulated industries. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

If we become aware of a security incident affecting your personal information, we will notify you and any applicable regulator without undue delay and as required by law.

9. Service Providers We Use

The principal service providers who process information on our behalf include:

• HubSpot — website hosting, forms, and marketing automation
• Zoom — text message delivery, and the scheduling tool used to book calls with us
• HaloPSA — service ticketing, support records, and client contact details

Each is bound by contract to protect the information we share and to use it only to provide services to us. We update this list as our providers change.

10. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies. We use them for these purposes:

• Strictly necessary — to make the Site work: page delivery, security, and remembering form entries so you do not lose them.
• Analytics — to understand which pages people read and how they found us, so we can improve the Site. Our website runs on HubSpot, which sets cookies for these purposes.

We do not use advertising or retargeting cookies.

You can control cookies through the consent banner on this Site and through your browser settings. Disabling strictly necessary cookies may stop parts of the Site working.

11. Third-Party Links

Our Site may contain links to third-party websites. This Privacy Policy does not apply to those websites, and we encourage you to review the privacy policies of any third-party site you visit.

12. Children's Privacy

Our Site and services are intended for business use and are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will delete it.

13. Your Privacy Rights

California residents

If you are a California resident, you have the right to:

• Know what personal information we collect, use, and disclose, and request a copy of it
• Delete personal information we hold about you
• Correct inaccurate personal information
• Opt out of the sale or sharing of your personal information. We do not sell or share personal information.
• Limit our use and disclosure of sensitive personal information

We will not discriminate against you for exercising any of these rights. We will not deny you services, charge you a different price, or provide a different level of service because you made a request.

Making a request. Email privacy@peakgs.com or call (949) 438-4250. We will need enough information to verify that the request is genuinely yours — usually confirmation of details we already hold. We will not use information you provide for verification for any other purpose. We respond within the timeframes required by law, and we will tell you if we need longer.

Authorized agents. You may use an authorized agent to make a request on your behalf. We may ask the agent for proof of your permission, and we may ask you to verify your identity directly.

Nevada residents

Nevada law allows residents to submit a verified request directing a business not to sell certain covered information. We do not sell covered information. If you would like to submit a request or ask about our practices, email privacy@peakgs.com.

Other states and locations

If you live elsewhere, you may have similar rights under the law that applies to you. Contact us using the details in Section 14 and we will respond in line with those rules.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, or wish to exercise a privacy right, contact us at:

Peak Global Solutions
Attn: Privacy
9 Executive Circle, Suite 220
Irvine, CA 92614
(949) 438-4250
privacy@peakgs.com

Our Las Vegas office is located at 7575 Vegas Drive, Las Vegas, NV 89128, (725) 220-3838. Privacy requests for either location should be directed to the Irvine address or email above.

15. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page reflects the most recent revision. We will post material changes on this page and, where required by law, notify you directly.